Gambling on our site is for adults aged 18 and over, and we want it to remain a form of entertainment you pay for rather than a way to make money. Every bet carries a real risk of loss, and for some people gambling can affect their finances, health and relationships. The tools and contacts on this page are there for anyone who wants more control or needs support.
Age Verification
We check every customer’s name, address and age before the first bet, and anyone under 18 is refused an account. If you share a computer or phone with children, keep your login details private and consider blocking software such as GamBlock or Net Nanny on that device.
Setting Limits
Deposit limits can be set daily, weekly or monthly from your account. A lower limit applies straight away, while a higher one only takes effect after the current period ends and a further 24-hour wait, which gives you time to reconsider.
Loss limits work in a similar way and cap how much you can lose over a chosen period, while session limits end your play once the time you set has passed. We do not accept credit cards, so every bet is placed with money you already have.
Reality Checks
A reality check is a reminder that appears at intervals you choose, for example every 30 minutes, and shows how long you have been playing and how much you have won or lost. Play pauses until you confirm whether to carry on or stop, which makes it easier to notice when a session is running longer than planned.
Time-Out and Self-Exclusion
A time-out closes your account for anything from 24 hours to six months and cannot be reversed once it begins. For a longer break, self-exclusion closes your account for between 6 months and 5 years, and any balance is returned to you. When the period ends, you need to contact us to reopen the account, and a 24-hour cooling-off period applies before you can bet again.
To block every online gambling site licensed in Great Britain at once, you can also register with GAMSTOP, which is free of charge.
Signs to Watch For
Gambling may be causing harm if you bet more than you can afford, chase losses, borrow money or sell belongings to play, hide your gambling from people close to you or feel anxious when you are not playing. If any of this sounds familiar, our team can set limits or an exclusion for you, and we may also contact you ourselves if we notice signs of harm on your account.
Where to Get Support
The organisations below offer free and confidential help, whether you are worried about your own gambling or about someone close to you:
- GambleAware: free advice, a gambling harms self-assessment and a finder for local support services in Great Britain.
- GamCare: information, live chat and treatment services across Great Britain.
- GAMSTOP: free self-exclusion from all online gambling sites licensed in Great Britain.
- Gamblers Anonymous UK: peer support meetings around the country.
- NHS: information on gambling addiction and NHS treatment services.
You can also reach our own team on 01269 597844 or through the Contact page, seven days a week, to set limits, take a break or close your account.