Contact Information
You can contact our support team by email from 10:00 to 20:00 or by phone from 12:00 to 20:00, seven days a week. Emails that arrive after 20:00 are answered the next day, once the team is back at 10:00.
- Email: [email protected]
- Phone: 01269 597844
- Address: Marylebone Lane, London
For anything urgent, such as a delayed withdrawal or a bet that settled differently than you expected, call us rather than writing in, since an adviser can look into it while you are still on the line. Email works better when you need to attach a screenshot or a document.
What to Include in Your Message
A few details save a lot of back and forth. Give us the username and email address linked to your account, and for payment questions add the date, amount and method of the transaction. For a disputed bet, the bet reference from your history is enough for us to find it.
Please never send your full card number or password by email or over the phone. Our team will not ask for them at any stage.
Safer Gambling Requests
Deposit limits, time-outs and self-exclusion can be requested through the same channels. Tell the adviser what you need and the period you have in mind, and we will set it up on your account.
Our Location on the Map
Contact Form
You can also write to us through the form below. Describe your question in a few lines and check the email address you enter, as that is where our reply will go. Form messages reach the same team that handles email, so the same hours apply.