Who Is Responsible for Your Data
This policy explains how we collect, use and protect personal data when you visit our site, open an account or place a bet with us by phone or WhatsApp. Targetlocal Ltd, company number 02662814, is the data controller and processes your information under the UK General Data Protection Regulation and the Data Protection Act 2018.
What We Collect
When you register, we ask for your name, date of birth, home address, email address and phone number. Our licence also requires us to confirm your identity and age, which can involve checks through verification agencies and, in some cases, copies of documents such as a passport or a recent utility bill.
While your account is open, we keep records of deposits, withdrawals, bets and casino play, along with the device, browser and IP address you use. Card payments are handled by our payment providers, and we store only the details needed to match a card to your account. If we have concerns about gambling harm or the source of your funds, we may also ask for information about your income.
Why We Use It
We use your data to run your account, settle bets, process payments and answer your questions. The law and our Gambling Commission licence also oblige us to prevent fraud and money laundering, keep under-18s off the site and act on signs of gambling-related harm, so part of this processing is a legal duty rather than a choice. Marketing emails and messages are sent only if you have agreed to receive them, and you can withdraw that consent at any time by changing your preferences or contacting us.
Who We Share It With
We do not sell personal data. We share it only where this is necessary: with payment providers and banks, identity and age verification services, the suppliers whose games you play, and GAMSTOP, whose register we check when you open an account. We also pass information to the Gambling Commission, the police or other authorities when the law requires it. Where a provider handles data outside the UK, we rely on safeguards recognised under UK data protection law.
How Long We Keep It
Account and transaction records are kept for at least five years after your account closes, as anti-money laundering rules require. Other information, such as marketing preferences or old support messages, is deleted or anonymised once we no longer need it. If you self-exclude, we keep the details required to stop a new account being opened during the exclusion period.
Cookies
Essential cookies keep you logged in and protect your account, while analytics cookies show us how the site is used. Non-essential cookies are only placed with your consent, and you can change that choice through the cookie settings or in your browser.
Your Rights
You can ask for a copy of the data we hold about you, have it corrected, restrict or object to certain processing, or request deletion where we are not legally bound to keep it. You may also ask for your data to be sent to another provider in a common format. We respond within one month, and in most cases there is no charge.
To make a request, use the details on our Contact page or call 01269 597844. If you are not satisfied with our reply, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes to This Policy
We update this policy when the law or our own processes change. The version published on this page is always the one that applies.